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'the life you choose...'

A Social Enterprise

Independence Matters is a not-for-profit Community Interest Company (CIC) which means that any profits made are retained by the CIC and reinvested back into the services we provide or the local community.

We are a local authority trading company (LATCO) of Norfolk County Council.

Colleagues and the people we support benefit through greater involvement in the running of the business and our governance structure includes Colleague and Customer Directors to advise the Company Board. Through this structure, the commitment of valued staff and the people we support can be structurally connected to the needs of the business.

Independence Matters is large enough to provide a countywide service and yet small enough to have the interests of the community we serve, customers, carers and colleagues at the heart of all we do.

 Social Enterprise


“I like seeing my friends and the staff. Coming to the Hub makes me feel happy.”
“We have been learning lots about horticulture and wildlife and have even made our own wildlife habitat.”
The Hub Studio Gang
“I hate being at home every day, I wish I could come more as I get lonely.”
Dementia Care Hub customer
“Good company, good food and fun times!”
Dementia Care Hub customer
“I like the Hub it gives me different opportunities and choices.”
“Thank you for taking such good care of my father this year, particularly in such difficult and extraordinary circumstances.
Family carer
“Whenever I speak to anybody who is looking for day care, I always recommend Harford Hill and will continue to do so. Thank you, thank you, so much for everything.”
Family carer
“I am really enjoying doing the workbooks.”
“My husband enjoys Harford Hill so much he has requested to come an additional day. He gets a bit bored at home. I enjoy having a bit of freedom from constantly caring for him.”
Harford Hill customer carer
“Pine Lodge have a great team. Emma our daughter loves to go as she has a great time and feels very comfortable and content within her surroundings and with staff.”
Family carer
“The best thing that has happened to me in my life, you support me in my own home to be independent and assist me with everyday tasks. ”
“I like staying at Pine Lodge because I can choose delicious dinners to eat.”
“I have had more joy and understanding from the staff at Harford Hill than in all the while I've been dealing with my husband's dementia. ”
Family carer
“This place is very helpful, I found it fun, doing a variety of jobs, got on well with the friendly staff. ”
Kevin, Norfolk Industries work placement candidate