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'the life you choose...'

About the Learning and Development Team

All of our trainers deliver a wide variety of training for Independence Matters, all of which meets CQC and Care Certificate standards as required. 

Rosie Lovemore

Rosie is a qualified nurse with over 24 years of experience working nine years within the health service and then the last 11 years within adult social care. Rosie has the lead role for sourcing, designing and delivering training for managers. Rosie has developed the quality assurance framework for the organisation and chairs the Staff Advisory Board. Culture, wellbeing and staff engagement are all essential parts of Rosie’s role, ensuring the company’s values and the principles of the Happy Manifesto are achieved.

Amanda Smy

Amanda is our Learning & Development Support Officer for Independence Matters and has previously worked in City College’s Admissions Department providing administrative support to various schools. Amanda also has many years’ experience working within a joint Heath & Social Care Team (LD). Amanda is the main contact for further information, availability enquiries and reservations of the many courses we deliver.

Kevin Hines

Kevin has 18 years’ experience in the social care setting, having previously worked as a team leader at Attleborough Community Hub and prior to that in a residential home for people with autism. Kevin is PTLLS trained and his wealth of health and social care experience adds extra value to the varied program of training he delivers.

Phil Carpenter

Since gaining his degree in English & Philosophy, Phil has worked in a broad range of settings over the past 18 years, including mental health, drug and alcohol rehabilitation services, advocacy, advice and information services and employment support. Phil is PTLLS trained and has been delivering training for the past 5 years.

Charlotte Hilburn

Charlotte is the Nurse Trainer for Independence Matters. She is a degree qualified adult nurse and has many of years’ experience within adult nursing care. Having previously worked as a community nurse, Charlotte has invaluable knowledge about social care environments and delivering care in a person’s home. Charlotte also has the advantage of having worked as a support worker for over three years for adults with learning disabilities, so has a good understanding of the challenges that this can bring to individuals health and wellbeing. Charlotte is responsible for the delivery of any health care training.

Lorraine Nuccoll

Lorraine oversees the delivery of the Care Certificate and the Apprenticeship Programme at Independence Matters. She has over 25 years' experience in training and development, having been responsible for managing, coordinating and delivering training for many different businesses. She has also been a Project Coordinator for EDGE apprenticeships and specialises in behavioural training.

“I like seeing my friends and the staff. Coming to the Hub makes me feel happy.”
“We have been learning lots about horticulture and wildlife and have even made our own wildlife habitat.”
The Hub Studio Gang
“I hate being at home every day, I wish I could come more as I get lonely.”
Dementia Care Hub customer
“Good company, good food and fun times!”
Dementia Care Hub customer
“I like the Hub it gives me different opportunities and choices.”
“Thank you for taking such good care of my father this year, particularly in such difficult and extraordinary circumstances.
Family carer
“Whenever I speak to anybody who is looking for day care, I always recommend Harford Hill and will continue to do so. Thank you, thank you, so much for everything.”
Family carer
“I am really enjoying doing the workbooks.”
“My husband enjoys Harford Hill so much he has requested to come an additional day. He gets a bit bored at home. I enjoy having a bit of freedom from constantly caring for him.”
Harford Hill customer carer
“Pine Lodge have a great team. Emma our daughter loves to go as she has a great time and feels very comfortable and content within her surroundings and with staff.”
Family carer
“The best thing that has happened to me in my life, you support me in my own home to be independent and assist me with everyday tasks. ”
“I like staying at Pine Lodge because I can choose delicious dinners to eat.”
“I have had more joy and understanding from the staff at Harford Hill than in all the while I've been dealing with my husband's dementia. ”
Family carer
“This place is very helpful, I found it fun, doing a variety of jobs, got on well with the friendly staff. ”
Kevin, Norfolk Industries work placement candidate