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'the life you choose...'

Privacy Policy

This privacy policy sets out how Independence Matters uses the information gathered from this website.

We care about your privacy and any information provided via this website will only be used for its intended purpose and in accordance with this privacy policy.

How do we acquire your data?

If you contact us via our email link, we will store the information that is available from your email, which typically includes:

  • Your name
  • Email address
  • Contents of the email

If you sign up to receive our newsletter we will store:

  • Email address
  • Your name (if given)

What do we do with your data?

If your data is related to a service enquiry, then we will use it to put you in contact with the appropriate service, based on your needs and location. If, following this, you do not take up a service with us, your data will be deleted after three months.

If you sign up to receive our newsletter, then your email address and name (if given) will be added to our distribution list. This is not shared with any other organisations or used for any other purpose.

You can unsubscribe at any point by emailing with your request.

Does my personal data end up anywhere else?

No, unless we feel it would be beneficial to refer you to another service or organisation, in which case we will ask your permission to do this and will only forward your data with your consent.

Your consent

By using this website, you consent to the collection and use of this information by us.

What about cookies and similar technologies?

Cookies are small files that are placed on your computer when you visit websites. We may use cookies or other identifiers on our website, in our emails and other technologies. We use these technologies for legitimate business activities such as analytics to improve our website and advertising to promote our products and services. Cookies do not collect any personal data and you cannot be identified by them. You can control cookies through your browser settings and other tools.

Links within our website

This privacy statement covers only the Independence Matters site. It does not include any external websites that may be linked from our site.

You can view Independence Matters full Privacy Statement here (PDF).

“I like seeing my friends and the staff. Coming to the Hub makes me feel happy.”
“We have been learning lots about horticulture and wildlife and have even made our own wildlife habitat.”
The Hub Studio Gang
“I hate being at home every day, I wish I could come more as I get lonely.”
Dementia Care Hub customer
“Good company, good food and fun times!”
Dementia Care Hub customer
“I like the Hub it gives me different opportunities and choices.”
“Thank you for taking such good care of my father this year, particularly in such difficult and extraordinary circumstances.
Family carer
“Whenever I speak to anybody who is looking for day care, I always recommend Harford Hill and will continue to do so. Thank you, thank you, so much for everything.”
Family carer
“I am really enjoying doing the workbooks.”
“My husband enjoys Harford Hill so much he has requested to come an additional day. He gets a bit bored at home. I enjoy having a bit of freedom from constantly caring for him.”
Harford Hill customer carer
“Pine Lodge have a great team. Emma our daughter loves to go as she has a great time and feels very comfortable and content within her surroundings and with staff.”
Family carer
“The best thing that has happened to me in my life, you support me in my own home to be independent and assist me with everyday tasks. ”
“I like staying at Pine Lodge because I can choose delicious dinners to eat.”
“I have had more joy and understanding from the staff at Harford Hill than in all the while I've been dealing with my husband's dementia. ”
Family carer
“This place is very helpful, I found it fun, doing a variety of jobs, got on well with the friendly staff. ”
Kevin, Norfolk Industries work placement candidate

Make an enquiry

Please complete our enquiry form below, alternatively email or call 0300 790 0508

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Please note, by submitting your details you are agreeing for Independence Matters to store your data in order to process your enquiry. Please read our privacy policy.