A Social Enterprise Reinvesting in the People that Matter
Norfolk Care Awards 2019 Winner Great British Care Awards National Winner
LandD team members

About the Learning & Development team

All of our trainers deliver a wide variety of training for Independence Matters, all of which meets CQC and Care Certificate standards as required. 

Rosie Lovemore

Rosie is a qualified nurse with over 24 years of experience working 9 years within the health service and then the last 11 years within adult social care. Rosie has the lead role for sourcing, designing and delivering training for managers. Rosie has developed the quality assurance framework for the organisation and chairs the Staff Advisory Board. Culture, wellbeing and staff engagement are all essential parts of Rosie’s role, ensuring the company’s values and the principles of the Happy Manifesto are achieved.

Amanda Smy

Amanda is our Learning & Development Support Officer for Independence Matters and has previously worked within City College’s Admissions Department providing administrative support to various schools. Amanda also has many years’ experience working within a joint Heath & Social Care Team (LD). Amanda is the main contact for further information, availability enquiries and reservations of the many courses we deliver.

Kevin Hines

Kevin has 18 years’ experience in the social care setting, having previously worked as a team leader at Attleborough Community Hub and prior to that in a residential home for people with autism. Kevin is PTTLS trained and his wealth of health and social care experience adds extra value to the varied program of training he delivers.

Phil Carpenter

Since gaining his degree in English & Philosophy, Phil has worked in a broad range of settings over the past 18 years, including mental health, drug and alcohol rehabilitation services, advocacy, advice and information services and employment support. Phil is PTTLS trained and has been delivering training for the past 5 years.

Charlotte Hilburn

Charlotte is the Nurse Trainer for Independence Matters. She is a degree qualified adult nurse and has many of years’ experience within adult nursing care. Having previously worked as a community nurse, Charlotte has invaluable knowledge about social care environments and delivering care in a person’s home. Charlotte also has the advantage of having worked as a support worker for over three years for adults with learning disabilities, so has a good understanding of the challenges that this can bring to individuals health and wellbeing. Charlotte is responsible for the delivery of any health care training.

Lorraine Nuccoll

Lorraine oversees the delivery of the Care Certificate and the Apprenticeship Programme at Independence Matters. She has over 25 years' experience in training and development, having been responsible for managing, coordinating and delivering training for many different businesses. She has also been a Project Coordinator for EDGE apprenticeships and specialises in behavioural training.