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Social Value Impact Report 2025

We’re really proud to share our first-ever Independence Matters Group Social Value Impact Report

Our services across Independence Matters and Home Support Matters deliver amazing support to people every single day, and often it’s the smallest of things that make the biggest difference – both to the people we care for and the communities we are part of.  

We wanted to find a new way of capturing and sharing the great work we do across our organisation. This report marks the beginning of a new chapter in how we measure, communicate, and strengthen the positive impact we’re making across our communities, partners, and the planet.

There is a phrase in the report “Caring locally, growing together - that’s what drives us” which sums up our dedicated and passionate colleagues, without whom this impact would not be possible.

Impact Report 2025

Impact Report 2025

“I like seeing my friends and the staff. Coming to the Hub makes me feel happy.”
Shirley
“We have been learning lots about horticulture and wildlife and have even made our own wildlife habitat.”
The Hub Studio Gang
“I hate being at home every day, I wish I could come more as I get lonely.”
Dementia Care Hub customer
“Good company, good food and fun times!”
Dementia Care Hub customer
“I like the Hub it gives me different opportunities and choices.”
Jacob
“Thank you for taking such good care of my father this year, particularly in such difficult and extraordinary circumstances.
”
Family carer
“Whenever I speak to anybody who is looking for day care, I always recommend you and will continue to do so. Thank you so much for everything.”
Family carer
“I am really enjoying doing the workbooks.”
Joanne
“My husband enjoys it so much he has requested to come an additional day. He gets a bit bored at home. I enjoy having a bit of freedom from constantly caring for him.”
Family carer
“Pine Lodge have a great team. Emma our daughter loves to go as she has a great time and feels very comfortable and content within her surroundings and with staff.”
Family carer
“The best thing that has happened to me in my life, you support me in my own home to be independent and assist me with everyday tasks. ”
George
“I like staying at Pine Lodge because I can choose delicious dinners to eat.”
Tyler
“I have had more joy and understanding from your staff than in all the while I've been dealing with my husband's dementia. ”
Family carer
“This place is very helpful, I found it fun, doing a variety of jobs, got on well with the friendly staff. ”
Kevin, Norfolk Industries work placement candidate

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